Avoca is an AI-powered software company focused on transforming customer interactions for service-based businesses such as HVAC, plumbing, electrical, and other home services. Founded in 2022, the company builds intelligent voice and messaging agents that handle inbound calls, bookings, and customer communication around the clock. Its core mission is to ensure that service businesses never miss a customer opportunity due to missed calls or slow response times.

The platform acts as an “AI front office,” combining call handling, scheduling, follow-ups, and customer engagement into a single system. Avoca’s AI agents can answer calls, book jobs, dispatch technicians, and even run outbound campaigns, all while integrating with existing CRM and operational tools. By automating these workflows, the company helps businesses increase booking rates, reduce operational overhead, and deliver faster, more consistent customer service.

Avoca is part of a growing wave of vertical AI startups targeting specific industries rather than generic business use cases. Backed by major investors and having raised over $125 million at a $1 billion valuation, the company is rapidly scaling its presence in the services economy. Its long-term vision is to build a full “AI workforce” that supports and augments human teams, enabling service businesses to operate more efficiently while maintaining high-quality customer relationships.